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Frequently Asked Questions

Make sure that you have privileges from your IT department to download material on your company’s computer. The link works one time, after you download the material is not longer available. Make sure you have a good internet connection. If you still have issues, please send an e-mail at info@refautom.com, we answer in 12-24 hr.

When you purchase the course, the system will ask you to generate a password. After the purchased has completed, you will get a username. You can always go to: My account>click on forget password>enter your email (the one you used to register to the course). You will get an e-mail where you can set-up new login information. If you have any issues, please send an e-mail to info@refautom.com

The coursebook is a pdf file and it is password protected. After the registration has completed you will get an e-mail with a link to download the material and also the password of the coursebook. You need to enter the password anytime you open the coursebook. It is forbidden to share the file and password. We check the rights through internet connection and if we think you might have shared the password, we have the rights to suspend you from the course.

Most of the excel exercises are protected using a third parties software. It works on any computer that has windows 10 installed and Microsoft Excel at least 2010 installed on your computer. The “exe” files will run without any issues. If you have issues, please allow your antivirus to run the “exe” file, and if you are using a company’s computer ask the IT department for privilege to run “exe” files. If you have Microsoft Excel 365, and it doesn’t work, please go into your antivirus setting and give the “exe” rights to be opened. Some people experienced the issue during the first opening of the file, and after a few times of re-trying the exercises got executed. If this didn’t solve your issues, please send an e-mail to info@refautom.com

The optimizer works on Windows 10 based computer only and it requires Microsoft Excel 2010 as a minimum with solver and vba package active on your office (we go through this installation during the course). The “exe” file will run without any issues. If you have issues, please allow your antivirus to run the “exe” file, and if you are using a company’s computer ask the IT department for privilege to run “exe” files. If you have Microsoft Excel 365, and it doesn’t work, please go into your antivirus setting and give the “exe” rights to be opened. Some people experienced the issue during the first opening of the file, and after a few times of re-trying the exercises got executed. If this didn’t solve your issues, please send an e-mail to info@refautom.com

During the installation of the optimizer we ask that you copy and paste the ID that pups up when you open the optimizer file. We will send you in 12 hr a password with the key. You have to copy and paste the password and activate it. If for some reason won’t work we will send you another password or optimizer already unprotected with the fixed expiration time. If you have any issues, please send an e-mail to info@refautom.com